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Sad Pet Stores Suck (My friend and I went undercover)

Guineas Galore

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So my friend and I went into this local pet store owned by this one lady.

~~~
(You can skip this if you want, this is only why I hate the store.)
I hate this pet store because I went to get a friend for Sugar a couple of years back (there're pictures below), I was so excited since I 'wasn't allowed any more pets' and as we were taking home Spice (what we named her) I noticed how brittle her fur was, and that she had some bald spots and a scabby, swollen foot.

Since I was only 13 and had only owned Sugar for a few months (outdoors, it was way before I'd discovered that they were meant to be kept inside) I thought they would sort of just go away. Anyway, she fully attacked Sugar when we introduced them, so I took her back and the lady looked at her and said "Oh...shes pregnant I think." And we said, "Oh okay, that would explain why shes feisty. We can't keep her, we don't want more than two" And the lady said, "We'll happily take her back, see ya later." She picked her up and walked off, and my mum said "Aren't we getting any money back?" And the lady was like, "Oh, um, sure. How much did you pay for her again?" So while mum sorted it out, I offered to put Spice away and say my goodbyes, and the cage was literally like, two 30x30x30cm cubes made of rotting wood and sharp chicken wire (all sides, even bottom) with a pvc pipe, carrot and water-bottle shoved in. I put her in the cage and left with tears in my eyes.
~~~

Anyway, this pet store is apparently 'So Good' according to heaps of people...I wanted to prove them wrong. I'm going to keep updating you, as I'll be going back next time with a hidden video camera in my shirt or something. Anyway, so me and my friend went up to the lady at the counter (who owned the place) and this was our conversation:

Me: "Oh hi, I was just wondering if I could take photos of some of your animals?"

Lady: "Um, why? That sounds weird and kind of suspicious...?"

Me: "Oh, its totally fine to say no, but my friend wants a small pet...but she was too sick to come with me today, so she asked if I could just take photos of the guinea pigs, birds and fish."

Lady: "Why? Can't she just come along and take a look some other day?"

Me: "She wanted me to check it out with her and get my my opinion, cause I own a fair few pets, and she wants to see the variety!"

Lady: "Hm, yeah, I guess that's all right then. But only the guinea pigs, birds and fish...leave the cats alone, they don't like being pestered..."

Me: "Yeah, sure thing!"
~~
Suspicious right?
So the first place I went to was straight to the guinea pigs...they were all in small cages, that were all separated by unsafe grids, no cage mates..they all had mites and seemed terrified of people. I took some photos of them (will upload later) and pretended that they were so cute and well looked after, you know, baby talk and such. Then I turned to the lady:

Me: "Do you mind if I pick him up? He's really super gorgeous!"

Lady: "No you can't hold them."
~~

Then she walked off and served some people while I looked at the birds, who were all kept in tiny, dirty cages. They were going absolutely mental, climbing upside down and walking in circles...one bird had worms in the bottom of its cage.

I went to the fish and she was keeping two MASSIVE bristle-nose catfish in a 5 Gallon tank (they were at least 30-40cm long) and goldfish in super cramped tanks. I also noticed something super odd...

~~
Me: "May I please buy a few goldfish? They're REALLY cute!"

Lady: "Yeah. Which ones? From this tank?"

Me: "Yes please...I'd like the black one, that one that's white with that orange dot and...[Friend], would you like to choose one?"

Friend: "Oh, I'd like that cutie with the freckles!"

Lady: "Yep."
She caught them and something caught my eye...there was a SWORDTAIL in the goldfish tank!
Goldfish are cold-water fish, and swordtails are tropical so they need a heater.

Me: "Wow! That's such a cool goldfish! What variety is it? I might get him too!"

Lady: "That's not a goldfish, its a swordtail. I think he jumped in there or something, I should probably get him out or something."

Me: "Okay then, ahaha."

Lady: "So would you like to buy anything else?"

Me: "Yes please, do you mind just keeping the goldfish on counter for a moment? I'd like to get some things for my rat and guinea pigs."

Lady: "Sure."
~~~

So my friend and I went to the 'rodent enrichment' area, and I found this rat leash thing (yes, I KNOW they are unsafe) and took it up to her.
(We got this conversation voice recorded...posting a link to that soon.)

~~~
Me: "I was wondering how big this is?"

Lady: "It's $6.95"

Me: "No, I could see that, I didn't mean the price sorry...I mean like...how small could it get? My rats only a baby."

Lady: "Oh, I don't know. There are adjusting things on the back, so, that's about it really."

Me: "Are they safe for them?"

Lady: "I don't know, I've never had a rat or anything, but its made for them, as you can see by the picture."

Me: "Ah, okay. I don't think I'll get it...I had one for my guinea pig once and it slipped out. So I'm not sure if they really work or anything."

Lady: "Oh yeah. I suppose."
~~~

So I decided (since they were $4.00 each) to get 6 of these small water bottles for my travel/quarantine cages.
I wasn't just going to leave, because I didn't want to seem suspicious...so I played like, super dumb, bought some stuff (including goldfish, who are now happily swimming in a quarantine tank, since some of the fish with them looked sick. I named the black one 'Darth' and the white one with the red dot and red eyes, 'Dr. Evil'. My friend named hers, the freckled gold-and-white one, 'Freckles'. If they aren't sick they're going into a huge tank with heaps of friends and plenty of love) and pretended that she was like an info god.
~~~
(Me paying at the counter.)

Me: "While I'm here, may I ask you for some help?"

Lady: "Yeah, I can try. What's it about."

Me: "My guinea pigs."

Lady: "Oh yeah, I should be able to help you with that, they're in stock pretty often." (ugh...treated like they're objects)

Me: "Okay, so I have 12 guinea pigs and I'm having a problem with two."
*actually true

Lady: "Are they like, fighting or something?"

Me: "No, one's got some...sickness or something and the other's pregnant. Do you know what I can do to help them?"
*also true, but don't worry, I took them to a guinea pig specialist and she gave me antibiotics, relieving cream and instructions for the sick piggy. She has a urinal tract infection...commonly caused from being old, fat and it mainly happens to sows - she is all of the above. For the pregnant piggy, she told me that there is a slim possibility that she isn't pregnant, she also gave me instructions and a new diet so she stays healthy. She offered to look after her for free when/if she gets close to popping, just in case something went wrong. It was really sweet of her c:

Lady: "Well I guess you just need to feed the pregnant one extra, um, don't worry about separating the babies until they're about...9 weeks. That's when they reach their breeding age. Whats wrong with the other guinea pig?"

Me: "Her genitals are sort of, well, super swollen and red...its missing hair and its all scabby-"
*The specialist told me it was cause by her urine being too acidic and it was burning her skin. So I DID know what was going on.

Lady: "I'm not a vet. I don't know that stuff." (little b***h)

Me: "Oh, that's all good. I just thought you'd know cause you owned a pet shop and stuff, I thought that I might as well ask. Because she's had blood in her wee and stuff...it didn't look good."

Lady: "Yeah, but like I said. I'm not a vet."

Me: "Like I said, it's fine, I just reckon guinea pigs aren't worth taking to the vet. I mean, they're just cute rodents. I can always get another later."
(such a lie, I can't believe I said it with a straight face)

Lady: *laughs* "Yeah true."

Me: "I'd better get going...oh, by the way, you aren't hiring are you?"

Lady: "No. I'm doing fine on my own."
(clearly not)

Me: "That's fine, I was just curious...I love this place so much, I'd just feel honored to work here."

Lady: "Yeah, I know."

Friend: "Wait, should I get a water-bottle for Mr Wubbles?"
(her guinea pig)

Me: "You probably should."

Lady: "What's he using now?"

Friend: "Well he's super classy and fancy...he drinks out of a cup!"
*true, lol

Lady: *laughs* "Yeah, he should be fine then. So long as he has water."

Friend: "Okay, cool! Thanks for all your help today, and letting us take photos for Emma."
(Emma was our made-up excuse to take photos)

Lady: "No worries, see ya later."

Me: "Okay, bye!"
~~~

My friend and I left and once we were outside we were ranting and raving for AGES! And I bought Mr. Wubbles a water bottle - so he could be normal AND fancy c; - from a better pet store down the road (they don't sell animals).

I will seriously go in another time with a hidden camera or a better mic, will be posting the private link to the audio recording of our convo.

Pet stores are shocking, anyone else want to share there stories?
 

Guineas Galore

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I also forgot to mention about the cats...
They were in a 3-story bird aviary with a bowl of water, a single hide-out and an uncleaned litter box.
Gosh...the poor things looked so miserable. I put a finger through the bars and stroked its nose, it started purring and looking at me with huge, pleading eyes...
The the stupid owner yelled from the other end of the store, "Get your finger out! Can't you read?!" and pointed at this flimsy whiteboard that said 'Don't Touch, They Bite'
I nearly said, "Um, I'm dyslexic" even though I'm not, to embarrass her...but I decided against it and laughed in this air-head way and said "Oopsie, didn't see that there! I'm sorry about that~"
 

LuvCavysLuvCats

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If it would be possible to turn into fire from being so angry, my house would be burnt down by now. I am completely disgusted. If I went in there and saw cats or any animal in those kinds of conditions, I would go psycho on her, screaming my head off that I was going to call someone and she is an idiot who shouldn't even be in this business because she obviously doesn't care about animals! DISGUSTING AND SHE SHOULD ASHAMED OF HERSELF. No, maybe I should be glad I wasn't there because I probably would have punched her... And maybe slammed her head against those sharp wire cages... Instead of going off on a cursing spree I am going to pick my piggie up and give her cuddles. At least I know she is safe, loved and well cared for. Oh those poor innocent animals... Great, now I'm going to cry. I just don't understand it...
 

foggycreekcavy

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It's best not to go into pet stores at all. Don't buy anything at all from them.

On a side note, it doesn't sound like your guinea pig specialist correctly diagnosed your guinea pig. Urinary tract infections are not caused by being "old and fat", and males get them as well as females. And it's a different pig that has the urine scald?
 

alphilip77

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Here's a solution to anyone that wants to go to a pet store in the future when they are clearly anti-shop: Don't. Seriously, that's all there is to it. The fact of the matter is most pet store owners/employees don't give a damn about "proper conditions." As long as the animals they keep are maintained to a degree that won't bring them under fire by the better business bureau, PETA, etc, they'll keep on doing what they're doing. All you do by going into pets stores is leaving more upset than you were going in. It amazes me that most people on this board (however well-intentioned they may be) go into a large chain or locally owned pet store knowing full well what goes on there and then leaving "shocked and disgusted" by what they "didn't expect to see." Seriously people, you weren't born yesterday so stop acting surprised by what you see.

And @Cazzacoconut, everything you just went on record about regarding the pet shop was completely undermined by the fact that you purchased water bottles from the very same store you were slamming. If you're going to boycott a pet store, you can't just avoid purchasing live animals but go ahead and purchase supplies at the same place you detest. It's about as meaningful as one going on a hunger strike, but then eating energy bars while holding a picket sign. You not only support the very same place you oppose, but you lose credibility pertaining to the issue at hand.

Following that thought, what do you hope to accomplish by taping/recording what goes on in the pet store? Because if everything you described is true I highly doubt authorities would invest time in a case where the only misdemeanors are guinea pigs being kept separate from others and birds being kept in small cages. The only way authorities could intervene is if most/all the animals were either abused or not cared for properly. You'd need more evidence than what you described to us to be able to file a legitimate complaint.

For the record, I don't support buying pets. I am pro adoption. That being said, people that post about how awful this/that is about pet stores but who then go telling everyone (whether in the same post or another) about all the nice little things/trinkets they bought for their pets at said store are hypocritical and, frankly, annoying. This is exactly why shutting down pet stores that sell live animals and/breeder mills are low on the great list of things to address in our nation. Because the same people that "call for action" talk out of both sides of their mouths, resulting in no one taking them seriously. A great man once said, "Be the change you want to see in the world." If those of you on this board (as well as others outside of it) TRULY feel strongly against what goes on in stores/mills, then write to congress, BBB, or whoever and stick to your guns. Because if you don't, all you end up with are rants like this thread that get tossed to the wayside.

If what I said makes me a jerk in the eyes of others, then so be it. But this is how I feel and I felt it needed to be said.
 

Guineas Galore

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Okay, so I KNEW I'd get these sorts of reactions.
Allow me to explain:

@foggycreekcavy The diagnosis was just what I interpreted. The antibiotics and cream are working, not to mention she said that this was just easily gotten by sows that are fatter and older, if that makes sense? Like they're more vulnerable to it? And yes, it's the same sow. She seems to be allot better too, I bathe her butt regularly, then apply the cream. She takes the medicine easily too (the bottle says 'pleasant taste' so it must be true), no fuss or mess.

@alphilipe77 I really do understand your point, don't get me wrong, but I think you misunderstood. The reason I bought the water-bottles was because the woman was expressing her suspicions, and I didn't want to be thrown out...she seemed on the verge of doing so. I decided to get something I needed, so I didn't get anything that would've been totally pointless.
When I picked up the items, she literally stopped watching us and went and helped some other people that had been standing at the fish-tanks looking confused for about 10 minutes.
I'm an absolute sucker when it comes to goldfish, and I just felt so bad for them...honestly I'm really impulsive. I can't help it though... I have ADHD and Aspergers (I also have High Anxiety, but that's kind of unrelated) So I'd bought them before I'd really thought about what I'd done.
The reason I recorded (and am going to record again) is so that I can put a page on my website about "The Truth About Pet Stores"
I'm also planning on showing many members at the next local guinea pig show. I'm going to spread the word about 2 pet stores in particular, not all. Simply because pet store I go to is REALLY nice. The animals are well kept, they don't buy products unless they KNOW they're safe and the guinea pigs they sell are rescues and ones they foster (they put them on display to possible buyers) And have deals like 'buy this guinea pig cage, get a pair of guinea pigs free with it'...and they're SUPER decent cages!
 

foggycreekcavy

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Did you know that many of us, especially those in rescue, view guinea pig shows in the same light as pet stores? Guinea pig shows focus on breeding. There are enough unwanted guinea pigs as it is without breeders breeding more just to get that one perfect show pig.
 

Guineas Galore

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@foggycreekcavy It's a guinea pig PET show. You bring your pet piggies and they award you based on their health, hygiene and personality...
 

My_3_LittlePigs

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@(broken link removed) I think it's nice that you're doing a documentary about pet shops. Maybe it will show people things that they don't know about pet stores and raise some awareness.
 

foggycreekcavy

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@foggycreekcavy It's a guinea pig PET show. You bring your pet piggies and they award you based on their health, hygiene and personality...

I've never heard of one before. Sounds weird, to award a pig based on personality. Perhaps you can post a link to the organization that puts it on.
 

CavyMama

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The reason I recorded (and am going to record again) is so that I can put a page on my website about "The Truth About Pet Stores"
Recording someone without their knowledge is illegal. If the store suffered loss because of your recording, you could be held liable.

I'm going to spread the word about 2 pet stores in particular, not all. Simply because pet store I go to is REALLY nice. The animals are well kept, they don't buy products unless they KNOW they're safe and the guinea pigs they sell are rescues and ones they foster (they put them on display to possible buyers) And have deals like 'buy this guinea pig cage, get a pair of guinea pigs free with it'...and they're SUPER decent cages!

A store that offers guinea pigs as incentive to buy a cage is NOT a good petstore. Guinea pigs are not a free tote bag that can be given with purchase of something else. They are living sentient creatures that should not be given away like some kind of second thought.
 

SqueakyPig

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I don't understand. You slam this pet store for keeping their animals in bad conditions, breeding and supplying dangerous toys/items, then you go ahead and buy them, which gives the store profit to carry on the cycle? Sorry if this sounds harsh (I don't mean it in that way) but I'm honestly confused.
Also, sorry if this is wrong, but isn't it illegal to record conversations in a store/company? It's great you're wanting to raise awareness - but not in that way. I just don't want you to get into serious trouble. :)
 
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