I don't understand. I use to LOVE Oxbox hay for Basil!. I received my first bad batch of Oxbow timothy hay (stiff, yellow, pieces, dusty) once, thinking it was a fluke, the next bag I got for her was fine...then today when I went to open her new bag of oxbox timothy hay, it was stiff, yellow, and dusty yet again!
I'm so frustrated. Has anyone contacted their customer service? I used to love their hay, and now I'm frustrated that I'm wasting my money-Basil won't even eat the pieces I tried to pick out for her that weren't brown, hard, or yellow. Has anyone else experienced Oxbox Timothy Hay being poor quality too?
I put in an order for small pet select just a moment ago. I hope I'll get better quality assurance from this company!
I'm so frustrated. Has anyone contacted their customer service? I used to love their hay, and now I'm frustrated that I'm wasting my money-Basil won't even eat the pieces I tried to pick out for her that weren't brown, hard, or yellow. Has anyone else experienced Oxbox Timothy Hay being poor quality too?
I put in an order for small pet select just a moment ago. I hope I'll get better quality assurance from this company!