Pellets Help contacting KMS- ordered wrong pellets

Kim37040 · May 25, 2014

Hey, folks. I did a reorder today of pellets through KMS.

I accidentally selected alfalfa instead of timothy.
I sent them a message via their site within a couple of mintues of completing the order, but not sure if there is a more immediate way to contact them.
Maybe to leave a message with the order number and request to change order?

Any help would be greatly appreciated.
Trying not to end up with 10 lbs of pellets my little herd can't eat.

Thanks in advance.

bpatters · May 25, 2014

See (broken link removed), and look at the Contact Us information.

Kim37040 · May 25, 2014

Yes, thanks. That is the method I used within minutes of submitting the order.

But with not knowing if that message system is checked before orders are processed, I was hoping someone would have a more immediate way of getting notification to them.

Rywen · May 25, 2014

e-mail [email protected], Nessa is very helpful. I don't think they have a customer service phone number.

Kim37040 · May 25, 2014

Thanks @Rywen
That is a huge help. I have emailed them.

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Pellets Help contacting KMS- ordered wrong pellets

Kim37040

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bpatters

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Kim37040

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Rywen

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Kim37040

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