[HowietheGreat]

I too have demanded (loudly) the attention of a staff person in petstore for much less. It is appalling that you were not more insistent on being heard. That poor animal suffered because of your slothish reactions and you taped it. Thank you VJ for sending it to the company, hopefully someone will be proactive on their end. You should have spoke loudler and more firmly. Animals may react instinctually to illness or weakness amongest themselves but as the "more intelligent" species, it is our responsibilty to to play moderator to domestic species. I would have dragged someone over if need be.